This forum is for support of US products and customers. Accelerometer. Light Sensor. The face unlock on my smartphone hardly works. If they dont reply to these things or give us some conformation about the bug, i will return my phone and so will my 50+ employees. What a distasteful/excuse answer, get your show on the road Samsung it should be a simple answer. 02:28 AM. Thats why I think that the problem is not a hardware problem. The soft reset is the same thing as pulling your battery (on devices where that is possible). TECNO Spark 5 pro review, features and specifications. This will remove the reply from the Answers section. I have accessibility options -> power button ends call enabled, else I would have to reboot to get the screen back. After the reset is done, verify that the function works normally; otherwise, follow the next step below. Even now the battery backup is not good enough as boasted by your team. Screen turns black when I call. Test to see if it works now. Android screen goes dark on calls before I place my phone close to my ear. This was available on older versions of Android, but I guess the capability got lost when they moved most of the call-related settings to the "Phone" app. My phone’s screen can’t go dark on calls. Several solutions you can try to check the front/rear camera prices for Infinix, TECNO and itel, Get your phone repaired locally in Ibadan from a reliable phone repairer. I hope you will solve our problems. I recorded a video with my phone and his phone. Some community members might have badges that indicate their identity or level of participation in a community. Though the call end issue is resolved in this update, the proximity sensor issue still remains. Sensors Multitool is a great a tool for a thorough look at different sensors. I bought a new Samsung Galaxy A70. Proximity sensor not working in lumia 535 with windows 10 mobile preview First when I updated my phone, it was on build 10166 and thought that the next build would fix the sensor issue and now I am build 10512 and then 10514 and then 10536 but still the problem exists. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Again take it near your ear and release it again (The screen is visible now). One of my friends has also bought the same phone and he has. a Nokia Device. I would suggest you to follow these steps, mentioned below, to fix your issue: If the issue still persists, you may perform Soft reset. Hope this information helps you. A restart will restore all failing features back to life. But I am not sure if the Samsung developers are hearing us. Thank you. I tried lots of things with your @samsungSupport team on the Twitter and unfotunately we were unable to solve the problem. Thought that this would be appropriate here...helped me greatly...lol! This forum is for support of US products and customers. I tried lots of things with your  @samsungSupport team on the Twitter and unfotunately we were unable to solve the problem. I thing that taking to the service will not also solve the problem. there is no proximity sensor in the sensors category. They have either been water damaged or had a broken screen, which impedes with the sensor's operation. I recorded a video with my phone and his phone. Carlcare exists to render Professional, Reliable, Timely and Swift repair services to smartphone users globally. I am not a developer and that seems like a lot of trouble just to use a simple function. You can verify it by hitting the power while having the proximity sensor These may occur due to Software or Hardware problems. We really like the phone, but this bug makes it terrible. Can I disable the proximity sensor? Updates are made and sent out based on feedback gotten from users to fix bugs and glitches on mobile devices, thereby enhancing their functionality and performance. They suggested me to share my problem here also. Being able to turning off all sensors is great, but it severely handicaps the phone. We cannot solve our problem with local support team. activated. Although the Reset wipes out all information saved on your device, it also cleans out software errors that may cause the Proximity sensor to fail. make sure the sensor is clean. Typical Samsung excuse. They suggested me to share my problem here also. :<, ‎06-05-2019 The video clearly shows the problem during calls, and it cleraly shows the proximity sensor does its work during testing. Another reason your iPhone’s proximity sensor may not be working is that you have a software issue within your iPhone or iPad. ‎06-08-2019 One of my friends has also bought the same phone and he has faced the same problem. i would like you to check the screen protectors if you have used any as it might be causing treble fot your sensors, brother i too faced same prblm but it's resolved now..put ur phone on safe moda and do factory data reset it will be resolved, SAMSUNG all new modlenlike a30 a50 m10 m20 m30 Proximity Sensor issues fix watch till it end, mine proximity sensor is not mentioned at all in m30, Samsung a30 M20 M30 M10 Proximity Sensor Fix, Screenshot_20190327-132125_HwModuleTest_28430.jpg ‏50 KB, Samsung Galaxy M51 Review — Brilliant display and long battery life. A restart works magic for an overworked device. faced the same problem. So if the proximity sensor does not work on your Infinix, TECNO or itel, just walk into our centers Nationwide to engage our service, whether it be for phone repair or to simply purchase an original phone accessory. These are almost as infuriating as the original problem in this post. This method will not remove anything at all from your phone and is completely safe to attempt in any problem situation.   During calls the proximity sensor  turns off the display to prevent keypad presses, but after sometime the display turns on again and keypad is pressed which makes calls very uncomfortable. Please suggest some solutions. Go to the Legal Help page to request content changes for legal reasons. Check for Dust or A Crack on the Screen Sensor.. Move it from your ear (The proximity sensor is deactivated now, but the screen is still blank), 4. @Jim, it's not as hard as it looks, it's a really simple procedure, and not intended just for developers. If it seems to be helpful, we may eventually mark it as a Recommended Answer. First when I updated my phone, it was on build 10166 and thought that the next build would fix the sensor issue and now I am build 10512 and then 10514 and then 10536 but still the problem exists. Check your smartphone for a new software update. Screen remains black Nd I have to manually press power button to end call. This thread is locked. Because I know lots of people facing the problem and the others are possibly not aware of the problem. Turn the phone off/on. My problem ist the other way around - it stays on while i'm on the Phone. The reason iPhone proximity sensor is not working because there is a hardware problem. Be sure to purchase a screen accessory that fits and work wells with your phone next time. I have no idea what would be affected by leaving them off all the time. They have either been water damaged or had a broken screen, which impedes with the sensor's operation. I can understand, how frustrating it can be, when things don’t work as expected. Thanks for reaching out. Thanks for this tip, unfortunately it didn't work for me. If you hit the power button while in a call, even if the screen is off, it triggers the phone to lock. Use your right hand to touch the screen when on a call and all will be well. Take the handset near your ear (The proximity sensor is activated now) 3. The proximity sensor sometimes does not turn off the display even. Note: Please, remember to save all vital information from your device to an external storage for safe keeping. For more information, refer to these link, mentioned below. - last edited on I'd be glad to help you. 09:10 AM Please do address these issues immediately.

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