Edited by: Seaside Toys UK on Dec 18, 2014 4:35 PM, The product detail page displays the dimensions of the product without the packaging unless stated otherwise. Check the dimensions for the product on the detail page and work out the volume. Approximately 2.5 million sellers have a product listed for sale on Amazon. You can still see all customer reviews for the product. Obviously, FBA need the package_dimensions field to be filled out in order to calculate fees, but that is a different story. I ended up calling Amazon anyway and asking. Like you, I’ve always understood it to mean the size of the actual product. Prime members enjoy FREE Delivery and exclusive access to music, movies, TV shows, original audio series, and Kindle books. Please know that product dimensions include the package dimensions. Soon you will know more than Seller Support, they will have to give you a job! We will make sure the mistake does not occur again. Product Dimensions = Dimensions of the product alone. This is how the FBA shelf space cost is calculated. Jerome (who is nearly always right! I hope this correspondence finds you in good health. We appreciate your feedback. It is this blister pack size that needs to go into the Product Dimensions field. Is this the size of the cabinet or the size of the package you will receive when you order it? Oh cool. One more thing you can check if you have FBA listings: Which of the two is bigger? My answer relates to purchasing stamps on Amazon for seller fulfilled items. And that’s how you search on Amazon! Verified Purchase. On a product details page, under the Technical Details section, there is a field called “Product Dimensions”. I was charged last time for getting the measurements wrong which is why I’d like to ask this to be sure. They ended up saying that the dimensions order is length, width and height. If you're having a problem and need assistance, please contact us. Do you add the length first, the width, then height or is it the other way round? For UPS (FBA) you need to put in correct measurements as they have a volumetric system. Basically, the product dimensions showed the size of the product in its packaging (in this case, a blister card). Check the volume of the item in Seller central. For example, a loose Hot Wheels car will be say 7 cm long. Reviewed in the United States on June 26, 2012. What you see on a product detail page under the heading “product dimensions” are the dimensions of the product. I sell clothes so its the actual garment size. So earlier today I submitted this case to Seller Support:-, “Can you confirm wether the “Product Dimensions” field (in the Technical Details section) are for the actual product itself, or the product including it’s packaging? Thank you! Select the department you want to search in, Amazon Listed the Wrong Dimensions and Photo and Description, Reviewed in the United States on June 26, 2012, Scepter 08667 Rectangular Fuel Tank - 9 Gallon. Disabling it will result in some disabled or missing features. But thanks for your response. Oh ok. They ended up saying that the dimensions order is length, width and height. ". The seller central volume is larger because it includes this seller’s packaging on top of the product dimensions, this is how FBA calculates the fees because this is the actual space taken on the shelf (ie: the item plus any packaging). Oh ok. When I queried this with Seller Support, they told me they would not change the size as this is what the manufacturer(Mattel) had told them. So there you have it. Thanks for the swift responses. For example, a toy car. Were that not the case, I don’t think many buyers would be happy with their Amazon purchases and rightly so. If it makes no difference then that’s wonderful. It is important to get it correct so that you get charged the correct price for Royal Mail letters, large letters, small parcels or medium parcels. Thanks. I ended up calling Amazon anyway and asking. Do these dimensions relate to the size of the actual product itself, outside its packaging? The reason is that this field is also use by FBA when determining how much shelf space is used by an FBA seller. Chelsea97 2017-08-29 01:11:30 UTC #6. Finally, if you want to stop looking at items based on who’s selling them, click Clear. Amazon seller statistics show that there are over 6 million sellers (including inactive sellers). Oh cool. Best regards, It makes no difference which one you start with. I have no idea why you received the erroneous information from seller support and I would like to apologise. Amazon no longer allows other forms of HTML in the product description or any other areas of an Amazon listing. :)), Powered by Discourse, best viewed with JavaScript enabled, Casibel OK532CABL Bathroom Cabinet Double Column/Oak/Charcoal/White: Amazon.co.uk: DIY & Tools. But for 99.9% of the products, it will work. Obviously, FBA need the package_dimensions field to be filled out in order to calculate fees, but that is a different story. I had a return request from a customer last week, as the product was smaller than they anticipated. If you need to change an Amazon detail page for either an FBA listing or a merchant fulfilled listing it is really easy. Really? Or does the size INCLUDE the packaging? 10 x 10 x 10. Will the product Dimensions relate to the actual car itself, or the size of the blister pack in which the car is sealed?”. "Thank you for writing to Amazon seller support. When creating a listing for FBA, you will enter dimensions for the product and you will also enter dimensions for the packaging, there are two entries: Note: the case you had opened with Seller Support is a special case, because the manufacturer is a little particular and does not provide product dimensions without the packaging. What order does the Box Dimensions of boxes go in on Amazon. Enhanced Brand Content, previously reserved only for products sold by Amazon, and those sellers in the Vendor program, is now available for most sellers through Seller Central. Powered by Discourse, best viewed with JavaScript enabled. If it makes no difference then that’s wonderful. Sorry for the long post but I do not want this vital information to be misunderstood. This topic was automatically closed 180 days after the last reply. I was disappointed to open box and see tank was much larger than the stated dimensions of 9W x 10H x 17L. It apparently DOES include the packaging. Let’s take an example: 3.0 out of 5 stars Amazon Listed the Wrong Dimensions and Photo and Description. The product detail page will not reflect this information since it is irrelevant to buyers, the product detail page will only show the product dimensions without any packaging. Additionally, more than 140,000 Amazon sellers generate over $100,000 in sales annually. Box size is really only an issue for the seller for his despatch costs. However it seems that I was charged an extra amount by UPS due to inaccurate measurements which was why I felt the need to ask and eventually call Amazon.

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